Shipping policy

Thank you for choosing Hobnotch. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

  • All orders are processed and prepared for dispatch within 1–2 business days (excluding weekends and public holidays).

  • Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Rates & Delivery Estimates

  • Customer-Borne Rates: All shipping and courier charges are paid by the customer.

  • Dynamic Courier Pricing: Shipping fees are calculated at checkout or billed directly based on the live rates charged by our partnered courier services, determined by parcel weight, volume, and destination city.

  • Estimated Delivery Time: Standard delivery typically takes 3–5 business days from the dispatch date, depending on your delivery address.

3. Cash on Delivery (COD) & Pre-Payment

  • For Cash on Delivery (COD) orders, the total amount payable at the doorstep includes the product price plus the applicable courier shipping fee.

  • For Bank Transfer / Pre-paid orders, courier fees are added directly to the total invoice amount before dispatch.

4. Shipment Confirmation & Order Tracking

  • Once your order is dispatched, you will receive a confirmation message (via SMS/WhatsApp or Email) with your courier tracking number.

  • You can use this tracking number on the courier’s portal to check real-time shipment updates.

5. Undelivered & Returned Shipments

  • Couriers will typically attempt delivery up to two times. Please ensure accurate contact details and delivery addresses are provided at checkout.

  • In the event that a parcel is returned to us due to non-availability, refusal, or an incorrect address, re-dispatch charges will be billed to the customer before the parcel is sent again.

6. Contact Us For any questions regarding shipping or order status, reach out to our team at [Insert Email] or WhatsApp at [Insert Phone Number].