Refund policy

Return & Refund Policy

At Hobnotch, we take immense pride in the quality and craftsmanship of our fragrances. If you are not entirely satisfied with your purchase, we are here to help.

1. Return Window You have 14 days (2 weeks) from the date you receive your item to request a return or exchange.

2. Eligibility Criteria To qualify for a return or refund, your item must meet the following conditions:

  • The perfume bottle must be unopened, unused, and in the exact same condition that you received it.

  • The item must be in its original packaging, including all seals, protective wraps, and boxing intact.

  • A valid receipt, order confirmation number, or proof of purchase is required.

(Note: Items that have been used, sprayed, or returned without original packaging are not eligible for a refund due to hygiene and safety standards.)

3. Damaged, Defective, or Incorrect Items If your parcel arrives damaged, leaking, or with the incorrect item, please notify us within 48 hours of delivery. Contact us with your Order ID and clear photos or a brief video of the defect so we can arrange an immediate replacement at no extra charge.

4. How to Initiate a Return

  • Contact our support team via email at [Insert Email] or WhatsApp at [Insert Phone Number] with your Order ID and reason for return.

  • Once approved, carefully package the item and send it to our return address provided by our support team.

  • Customers are responsible for return shipping costs unless the return is due to our error (damaged or wrong item).

5. Refunds & Processing

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed via Bank Transfer / Original Payment Method within 5–7 business days.

  • Please note: Original shipping charges (if any) are non-refundable.